We want every purchase from Toysparkle Shop to bring joy. But if something isn’t right, our returns policy is designed to be simple and fair.

Return Eligibility

You may request a return if:

• The item is unused, undamaged, and in original packaging

• The request is made within 14 days of delivery

• All original parts and manuals are included

Custom sets, limited editions, or “Final Sale” items cannot be returned unless defective or incorrect.

How to Request a Return

📩 Email:[email protected]

📞Phone:16741821762

with your order number and a short description of the issue. Our team will provide return instructions.

Refund Process

• Once your return is received and inspected, refunds are issued within 5–10 business days back to your original payment method.

• You’ll receive a confirmation email once your refund is processed.

Return Shipping

• Customers cover return shipping unless the product was defective or incorrect.

• We recommend using a trackable service for your return.

Exchanges

We do not process direct exchanges. Please return the item for a refund and place a new order for the replacement.

At Toysparkle Shop, we see every toy as part of a child’s learning adventure. If your order doesn’t feel like the right fit, we’ll help you find the perfect one.